Staying in touch with your customers
There’s a theory that says that if a customer hasn’t purchased a product or service from a business in the last 90 days, they’re no
The power of stories
Patricia Fripp on stage at the Professional Speaking Association annual convention I recently attended the Professional Speaking Association’s annual convention in London. Whilst there, the
Why I love losing clients
A fellow web designer came to me today and, bold as brass, told me he couldn’t understand how it was possible to build a web
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